Complaints and dispute resolution policy

We at especially value customer satisfaction. If you are satisfied with the service we provide, we would be grateful if you spread the word about us.
Feedback form our customers is very important for us. You may be sure that any possible complaint will be taken seriously and quickly attended to. If you would like to lodge a complaint, please contact us.

How to make a complaint

In order to file a complaint, please contact us at the following email address:
This is the fastest way of contacting us. You don’t need to provide any personal information in the email. If such information is necessary, we will request it.

Complaint management

According to our internal complaints and dispute resolution policy, we have 45 days to respond to your complaint. However, we will do our best in order to respond much earlier than that, usually within 5 working days. During the investigation process you will always be kept informed about the progress.

In order to find out more about Financial Ombundsman Service, please visit



How much would you like to borrow?

799% APR Representative.
Example: $200 borrowed for 30 days.
Amount payable is $248.
Interest and fee's are $48.